https://docs.msupply.org.nz/docs/ 2026-04-06T16:52:05+00:00 https://docs.msupply.org.nz/docs/ https://docs.msupply.org.nz/docs/_media/wiki:logo.png text/html 2021-10-08T11:46:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:benefits_of_multistore_system 28.11. Benefits of a multi-store system Introduction When you have mSupply installed in a multi-store system, and the store operators have been faithfully recording stock transactions (receiving, issuing) and doing stock takes and finalising the inventory adjustments, then mSupply can do all the hard work of getting them to work together. text/html 2021-10-08T11:47:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:how_to_access_temp_folder 28.12. How to access Temp folder Introduction mSupply uses the operating system to store generated reports and printouts like excel and PDF documents. There may be instances where viewing the temp folder is required. There are various way to navigate to the temp folder. text/html 2021-10-08T11:41:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:how_to_correct_packsize 28.07. How to correct wrong pack sizes Introduction In a warehouse or dispensary, stock may be received in 'bulk' (larger pack sizes) which then need to be physically and logically broken down in to smaller, 'issue size', packs before the stock is issued. It often makes sense to keep last-expiring stock in bulk quantities until closer to the time it will be issued: text/html 2021-10-08T11:39:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:how_to_re-set_msupply_client 28.01. How to re-set the mSupply client Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer. Unstable hardware may have shutdown un-gracefully or crashed damaging files. There may have been a virus issue. text/html 2021-10-08T11:40:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:how_to_remove_stock_lines_that_have_0_available 28.04. How to remove stock lines that have ‘0’ available Occasionally users will come across stock lines in mSupply that cannot be removed easily. It almost like you have stock but you cannot carry our stock take or inventory adjustment to reduce the stock level to zero. text/html 2021-10-08T11:41:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:how_to_report_by_invoice_category 28.08. How to report by invoice category Within mSupply if you have categorised invoices (or transactions) in a particular manner then you will be able to run reports based on this category. In dispensary mode Prescriptions can also be categorised. For example you may be required to tag your customer invoices as text/html 2021-10-08T11:41:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:imprest_work_flow 28.09. Imprest work flow Version : v3.11 or v3.12 or later The imprest module allows a pharmacy or warehouse to decide on quantities of drugs its receiver facilities (customers or Virtual stores) should receive. Periodically a stock take is carried out at the customer's site and drugs are replenished to meet the predefined (imprest) level. text/html 2025-01-03T00:14:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:incorrect_receiving 28.13. Fixing incorrectly received stock The problem Sometimes goods receiving officers will accidentally receive stock incorrectly in any of a number of ways including: * Too little stock was recorded as received * Too much stock was recorded as received text/html 2026-04-01T20:50:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:install_remote_support_software 28.02. Remote Support - Installing TeamViewer Over the years we have used a number of applications for providing remote support to clients. As of writing this (January 2020) TeamViewer is the software that we use. By following the installation process below, mSupply Support will be given text/html 2021-11-29T10:26:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:navigating_inactive_windows 28.14. Navigating inactive windows or form The problem Cursor on mSupply changed from arrow to window and user can't click anything resulting in inactive windows/form. Active window * They may have active window that has been pushed behind the current shown window. text/html 2023-03-23T01:35:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:tipsandtricks 28.10. Tips and tricks mSupply Client: Connecting to a different server It is unusual, but you may be in a situation where your mSupply client application needs to switch between more than one mSupply Server. Launch the mSupply client application by double-clicking on the mSupply client icon, then immediately hold down the text/html 2024-07-23T02:00:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:wastage_prediction_due_to_expiry_v7-12 28.15. Wastage Prediction due to expiry when ordering The problem Prior to mSupply v7.12, when ordering or reporting on suggested ordering, you could simply tell mSupply to ignore stock that was going to expiry in three or four months time. mSupply would then lower it's stock level and order according to usages. text/html 2021-10-08T11:41:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:what_do_i_need_to_setup_msupply_mobile_on_a_tablet 28.05. What do I need to set up mSupply Mobile? Information required * The new mSupply Mobile store needs to be set up in mSupply desktop. The Sustainable Solutions team can help you with this, but some information is needed: * Store Name e.g. text/html 2021-10-08T11:40:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:why_is_my_stock_balance_negative 28.03. Why is my stock balance report showing negative? Occasionally mSupply will show negative stock balances when running reports to view stock levels at a past date. This may look to be wrong but in many cases this is mathematically correct. The two primary reasons for the cause in negative stock values are : text/html 2021-10-08T11:41:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://docs.msupply.org.nz/docs/faq:why_is_my_stock_on_hold 28.06. Why is my stock on hold? There are a number of reasons why stock can be On hold. This stock will be included in any stocktakes, but cannot be issued by mSupply. Depending on the reason, there will be different actions required to issue the stock: