Capturing unmet demand(May 13, 2010)

We often get asked about capturing unmet demand in mSupply.
There’s a few things to consider.

  • If you’re running mSupply’s backorder system, unmet demand will go onto backorder, and that will automatically be used to adjust purchase order quantities
  • If customers place regular orders and you’re out of stock, the customer is likely to re-order the item on the next ordering cycle. This can result in falsely equating unmet demand with “whatever the customer ordered that we didn’t supply”

That said, mSupply does allow you to capture unmet demand like this:

  • Turn on “Allow placeholder lines on invoices”
  • In the preferences turn off “Delete placeholder lines when confirming orders”
  • When entering customer orders leave placeholder lines alone as they’re created- they’ll show in red.
  • There’s even a report- the “Customer Ordered Shortfall Report” which we especially produced for a consultant who then never used it (Hi Andy!).

Contact us if you’d like more information.


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